PersonAll®. Training of personal competences for particular positions

PersonAll® is an author's program of designing and conducting trainings in the area of personal skills development, prepared by TQMsoft. A method we developed enables enhancement of a quality and an efficiency of trainings.

Business effect

Preparing the PersonAll® program we focused on a business effect, which is a maximal efficiency and an effectiveness of every personal competences training. From one hand it is of complex character, and from the other hand - it is dedicated for a particular work stand. Innovative training products designed in this way guarantee an increase in efficiency of every organization.

PersonAll® Coaches

In the PersonAll® program a key role is played by a coach. For needs of our program we need to make an assumption that every coach must have an experience in a particular industry on the basis of which he/she improves its training skills.

Training programs

PersonAll® trainings are designed in such a way that in a condensed form they indicate, demonstrate and enable to practice certain behavior templates.

Designing the PersonAll® trainings we analyze work characteristics in a particular (work) position. Hence, we know what skills improve a work or which are necessary for a particular position. On such grounds we develop a training adjusted to defined needs, not including any unnecessary elements.

We pay a lot of attention to a workshop part. We want our exercises to be based exclusively on theoretical models. Consequently, we design them in a way to reflect reality of work at a particular position.

Industrial profiling

Every PersonAll® training is designed for persons working at a particular position in a particular industry. Due to such profiling all of persons, who take part in a training, have a similar luggage of experience and they use similar terminology. They can exchange their notes and professional problems. Additionally, the group integration process takes place more quickly which affects quality of co-operation during a workshop.

Who for?

PersonAll® was established for those, who do not look for general knowledge but concrete competences. It is addressed to professionally active persons, experts in their profession, who acquire particular interpersonal skills in order to carry out personal goals more effectively as well as goals required by an organization.

Do you want to learn more?

Products, which are parts of the PersonAll® program, are proposed in a form of profiled trainings and workshops - open and closed ones. If you want to talk about details and a program adaptation to your needs, please, contact us: szkolenia@tqmsoft.eu

PersonAll®:

Art of negotiation - improving competences of sales staff and a customer service
The goal of this course is to enhance knowledge and skills in the field of negotiations. Requirements arising from highly competitive economy cause that  an ability and a willingness to effectively conduct negotiations in a professional manner  is necessary for both, to attract customers and to shape satisfactory relationships with suppliers.
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Establishing of relations and a trust in a company - workshops
A goal of the workshops is to promote mutual relations and competences necessary to establish and to keep effective teams. Efficiency of a team is the largest when, between task-related behaviors and team-related behaviors, there is a proper ratio and when individual behaviors are maximally limited. A workshop form of one day classes guarantees high efficiency of a training.
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Proper recruitment - an efficiency and a safety of operations of an organization
Acquisition and shaping of skills required to conduct a recruitment process with consideration given to its main stages; a recruitment preparation; effective recruitment tasks, a review of recruitment methods and an after-recruitment assessment on the grounds of gathered information and competences model. Recruitment and employer branding and shaping of a company's image outside the organization.
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Improvement of personal key competences of a quality inspector
The training improves key personal skills of a quality inspectors in four areas: communication, conflicts re-solving, team work, improvement of executing employees. During classes attendants learn an effective communication with special consideration of a return information in case of a deficiency of procedures and their improvement. They learn about sources, stages and course of a conflict as well as they practice ways of reacting in case of conflict situations.
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Improvement of personal key competences of a production manager
A subject-matter of the training is improvement of production manager skills in terms of: leadership, development of teams, re-solving of conflicts, delegation of tasks, strategic planning, motivating and creative production management. The training in question improves skills of proper goals defining, making a decision, delegation of duties. By means of practical examples and exercises it teaches use of communication tools, (tools of) motivation and creativity to manage employees.
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Improvement of personal key competences of production specialists and foremen
The training teaches effective management of production employees; it shows how to establish an effective team and to re-solve conflicts. It familiarizes with a way of establishing certain leader authority development skills in a team. It extends knowledge of production specialists and foreman regarding their work meaning in an organization. It teaches on how to motivate and to supervise employees and it demonstrates a way of effective communication with superiors and employees. It pays attention to a role of return information in the management process.
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Personal efficiency of an internal auditor 
Improvement of personal competences of an auditor in the context of selected guidelines regarding auditing acc. to ISO 19011.  Aspects of interpersonal communication in an auditor's role. Exercises, plays, discussion, analysis of behaviors with consideration given to improvement of attendants' workshop.
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Effective Communication and Team Building
This intensive and highly interactive programmer will provide participants with  abilities, skills and apprach necessary to lead in a dynamic, complex, and ambiguous global business environment. Effective communication is the lifeblood of a successful business.  Having effective communication skills is important for every manager/leader as it gives them credibility and makes their instructions easier to follow.
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Effective Presentation Skills
Presentation skills and public speaking skills are very useful in many aspects of work and life. Effective presentations and public speaking skills are important in business, sales, during trainings, lecturing and generally - when entertaining an audience. Developing the confidence and capability to provide good presentations and to stand up in front of an audience and to speak well, are also extremely helpful competencies for self-development too.
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Essientials of Leadership
Leadership is a key to stimulate innovations, to drive changes and to assure results under an increasingly competitive and complex circumstances. This intensive and highly interactive Essentials of Leadership Training will challenge participant's current thinking about a leadership and a change, and it provides new capacities, skills and behaviors necessary to lead in a dynamic, complex, and ambiguous global business environment.
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HR Business Partner - preparation for a job
Understanding of a strategic role of HRBP. Learning about expectations regarding this role. Development of a business perspective and personal competences. Study of pro-active methods operation. Exercises regarding generation of solutions for needs of business challenges. Study of coaching and mentoring tools. Adjustment of HR solutions accessible at the market to strategic needs. Development of a role by assertive, advisory and supporting actions and cooperation with employees at a few organizational levels. Study of operational methods in every of HRBP role by means of accessible tools. Development of internal skills in an organization in order to decrease costs.
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HR Business Partner -  a role and a way of operation in an organization
Training stipulating basic HR functions of a Business Partner in an organization. It indicates how to use HRBP effectively in the field of five basic roles: a HR development animator, an expert, a strategic partner, an agent of changes and employees' spokesman. It presents methods of cooperation between HRBP, a board, officers and managers in terms of hard data analysis and soft business indicators in the HR context. It shows how to use the HRBP to support business processes and particular positions (experts, generalist, manager).
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Interpersonal communication with elements of a teamwork
The workshop includes three areas: a communication, an assertiveness and elements of a teamwork. They are conducted in form of a mini-lecture, individual exercises and group exercises as well as valid tests oriented to measurement of individual aptitude. The constitute a good auto-analysis tool which enables users to determine strengths and weaknesses.
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Leadership and improvement of personal competences of executives
Leadership is a training for managers of an organization, which would like to consider a lack of stability in an economy as a moment to gain competitive advantage. At the same time it teaches how,  by means of competences included in a leadership 4D model,  neutralize factors decreasing in employees' efficiency. The training is dedicated to those mangers, who head for a natural authentic and committed leadership making employees, who they manage, are loyal and responsible.
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First, be a leader for yourself
A main goal is  to prepare a leader to work with a team by a deep study of himself/herself, learning about ways of functioning, making decisions, maps of employees selection criteria. Preparation of a vision map of strengths and weakness, determination of a present management style, determination of a desired management style, a cooperation and a communication.
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Then, becoming a leader for others
A main goal of the training is acquisition and implementation of effective communication methods based on ethic methods of impact as well as recognition and prevention from a manipulation.
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Finally - learn others how to lead effectively
Use of a GROW model as a basic model of work of the Twenty second age leader.
Implementation into a company a dignity-motivating management based on coaching and delegation of authorizations, implementation of co-management methods (liquidation of barriers, diagrams of relations, indication of goals other than SMART, determination of a team maturity level, co-existence of quality circles).
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Moderation of problem teams
• Individual development of creative competences by moderators.
• Establishing own creative sessions and selection of team depending on a creative process stage.
• Learning of rules of creative teams.
• Planning of adjacent area on the basis of a type of task, resources, skills and a strategy.
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Negotiations - improvement of employees' competences in the area of sale and customer service
A goal of the course is extension of a knowledge and development of skills in the area of negotiations. Requirements arising from a highly-competitive economy make that skills and readiness to run negotiations professionally,  is necessary to attract clients and keep satisfactory relations with suppliers.
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Let them watch you - how to look good in TV
Preparation  focused on public performances. How to look good in front of a camera and to feel good. 
How to behave when talking to a journalist, how to look good in front of a camera and which mistakes must be avoided - an essence of a training focused on a contact with media. During the training in question attendants will learn about a work of a TV team behind the scene, technical issues and, most of all, learn how to deal with media. Subject-matter of a training will be learning about work carried out by TV teams from a theoretical point of view but also from a practical way.
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Dealing with complaints - personal competences and legal aspects
Trainings give consideration to legal amendments valid from 13.06.2014. A main goal is validation and extension of a knowledge in terms of dealing with complaints and improvement of personal competences related with soft skills enabling work in a customer service department (department of complaints).< br>. A program and a goal of the training, addressees, advantages for a company and an attendant,  incoming terms and more information - click on

Tame your stress - social skills and self-control workshops
An essence of the course is training of social skills and a self-control in a stress-promoting situations. A workshop form of a training (70%) enables learning about and exercising of methods due to which attendants will be able to generate alternative solutions in crisis situations and to approach existing hard situation rationally.
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Basis of HR management for operational managers
The training synthetically presents the most important elements related with middle level management functions. Taking a work specification into account it improves: personal skills in terms of organization and HR management  with use of motivation methods, goals fixing, tasks delegation, teamwork; conflicts re-solving; methods of improvement of employees and an objective assessment of a work productivity; There are also demonstrated selected tools in the area of hard HR.
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Non-financial motivating of employees
In the progress of the training attendants have a chance to determine level of efficiency of their own organizations in the area of financial and non-financial motivating of an employee. A problem-based discussion enables selection of optimal motivation methods with consideration given to: valid data from the labor market, a management style applied in an organization and most of all, level of an employee's maturity.
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Practical aspects of planning and evaluation of trainings
Workshops based on case studies and simulations. Development of skills in the field of recognizing and analyzing of training needs, an effective cooperation with a a training company during planning and designing of trainings and selection of evaluation ways, depending on training goals and capabilities of an enterprise. A program and a goal of the training, addressees, advantages for a company and an attendant,  incoming terms and more information - click on

Professional customer service and elements of sale methods
Why a quality of service is remembered much longer than a price? How to listen to a client? How to talk to a client? How to enhance relations? Answers to the afore questions are included in a case-studies training supported by workshops. We will show how to find out expectations of a client. We will discuss how a high level of a customer service affects a company's image positively. We will demonstrate ways of reacting to hard situations and learn how to adjust our actions to particular types of a client.
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Conflict re-solving - training of personal competences for team leaders
In the framework of the training attendants will learn characteristics of conflicts (stages, sources and range) as well as ways to re-solve them. The workshop part relates to special actions inside an organization, which are a potential source of a conflict, among others: implementation of changes, a team development, assessments and a control over results of work, a cooperation between departments.
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An effective manager - practical aspects of management
The training focuses on practical aspects of managing of certain subordinate areas of an enterprise and trusted resources, with special pressure on issues related to a staff management.
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An ideal coach - how to prepare and conduct a professional internal training.
A goal of the training is to improve  coach skills of attendants by teaching of training conduction methods; from identification of a coach aptitude, to learning about a communication with a group rules in difficult training situations as well as a training in front of a camera - i.e. practical check of own training skills.
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Train the Trainer Training - the art. and science of adults training
Whether you are an inexperienced trainer or infuse professional, this Train-The-Trainer program will teach you how to determine the needs of an audience or to improve a charisma in a classroom. Handle hecklers, use activities effectively, and more. Our Train The Trainer course provides you with an access to tools, strategies and techniques orchestrated in a way that takes learning to a completely new level of experience. You will be taught how a training is designed and delivered, and how you can optimize your training environment to achieve outstanding learning results.
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Internal coach in a production company - basis
Workshops enabling development of practical skills in the field of planning, preparation and conduction of trainings by persons, who, because of nature of their daily work are forced to transfer complicated or hard decisions to middle-level employees.
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Training of manger competences and leadership skills for new managers
A goal of the training is development of skills meaning practical dealing with recognition and valuation of own competences in the area of basic managing functions as well as selection of proper proportions and operational accents in the area of: a task, a team, a unit. Development of the most effective - in a particular situation - style of a team and an employee management.
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Imagination training
- Support for a creative thinking in an enterprise.
- diagnosis of stimulators and inhibitors related with an imagination.
- shaping of imagination with use of work methods.  
Individual conduction of a training in an enterprise.
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Time management and communication with an internal client 
Workshop familiarization of attendants with work organization methods in a context of time planning and management and a meaning of an internal cooperation quality for business effects (employees and organization).
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Time management with elements of tasks delegation
A training demonstrates and teaches practical ways of effective time management - own time and time of subordinates. Attendants have a chance to exercise proven methods practically. A part of the training focuses on issue of tasks delegation and a motivation of employees. The program enables to assess objectively way of use of own time (realization of reasons for no time and methods of acquisition of new time resources).
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Different age teams management (generation X,Y,Z)  
In order to motivate X, Y Z generations effectively, a superior should realize personal goals of his/her employees and the way they react to a success and a failure. Motivation commences, directs and maintains our behaviors. We need to perform our tasks more and more effectively or make more efforts to perform them
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Shifts management for shift leaders
The training enables familiarization with basic rules and methods of implementation of changes in an organization. It shows potential and probable  reactions of co-workers to proposed changes. It learns how to eliminate negative effects of initiation and performance of changes with consideration given to those, who the changes concern. It teaches leaders how to plan and to implement regular changes in cooperation with co-workers - even if   they resist definitely.
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