Effective communication and teamwork

1. Communication process

• Communication scheme: Coding – decoding, channels, timing.
• One way vs two-way communication.
• Filters, barriers and common errors.

1. Individual level

• Personality and communication.
• Attitudes by T. Kilmann’s model.
• Communicating styles.

1. Team level

• What makes up a team.
• Stages of team development – Tuckman’s model.
• Team roles.

1. Communicaton techniques

• Active listening and question types.
• Exerting influence and persuasion.
• Empathy and assertiveness.
• „Sandwich” techniques, NVC, S. von Thun square.
• Elements of transactional analysis.
• Troubleshooting: handling criticism (jujitsu), opposing manipulation, resolving conflicts.

1. Presentation techniques

• Aristotle’s rethorical triangle.
• Storytelling.
• Five anchors of presentation.
• Hourglass presentation model.

1. Power of non-verbal communication

• Body expression, role of face and eyes.
• Voice – prosodia, power of silence.
• Space and distance.

1. Online communication era

• Miracles and pitfalls of online communication.
• Tips and tricks for improving online communication.

Exercises:

• Warm-up: Good/bad communication.
• Individual practice: My team relations map; Self-presentation; Communication square self-reflection.
• Pairs practice: Communication SWOT; Thougths groups; Four beaks and ears.
• Group and sub-group practice: Personality type; Team roles; Effective team meeting.
• Surveys: Measuring assertiveness level; My communication style; My conflict-resolving style.

1. Quiz: Online/real-time voting or filling the pre-prepared forms to evaluate parameters under study, in order to check level knowledge, set priorities, localize development opportunities.
2. Individual practice: Accomplishing individually-assigned tasks (creating diagrams, preparing a message, communicating in front of a group).
3. Pairs practice: Participants in pairs discuss the given subject , exchange experiences and findings, draw conclusions to be presented during the panel discussion.
4. Panel discussion moderated by the trainer: Trainer presents the topic for primary elaboration in pairs, sub-groups or for direct discussion. It is focused on real examples from participants’ every-day practice. The team strives to exchange ideas, make common findings and draw general conclusions.
5. Surveys and self-diagnosis tests: Participants answer the yes/no questions, assign values, fill printed or online score cards in order to diagnose their individual profile for the chosen traits/competences.

6. Presentation, mini-lecture: The trainer presents main theory aspects in PP and invites for questions and discussion.