ISO 9001:2015 is an international standard stipulating requirements, which must be met by a quality management system in an organization.
In TQMsoft, since 2012 there has been implemented a quality management system accordant with ISO 9001:2015. It performs the following goals:
- maintenance of a long-term trust and a satisfaction of clients,
- getting into and maintenance of partnership relations with Suppliers and their diligent selection,
- use of modern technologies and quality tools in key processes,
- selection and regular trainings to personnel in order to increase in its qualifications,
- designing and improving of processes in a way assuring satisfaction of legal norms as well as high quality of products and services,
- assurance of efficiency of processes.
A point of the standard ISO 9001:2015 is understanding and meeting of client's expectations. Hence, we have been enhancing our processes constantly. We implemented a supervision of documentation, we systematized resources management and we have been regularly measuring satisfaction of clients