Problem Solving

Main objectives

• To build a work culture focused on spotting problems and opportunities, responding quickly and with insight and building systemic solutions.
• Improve the quality of analysis - identifying the real causes of non-compliance.
• Reducing the number of complaints.
• Reduction in quality deficiencies in production, less cost of poor quality, increased employee involvement.
• Increased quality awareness in the company.

Activities

The project includes the introduction of team-based problem solving based on the PDCA methodology. A workshop approach in the use of quality tools in problem solving and continuous improvement - PDCA. Participants practically go through the whole cycle working on a specific issue (problem) until a solution is found, using tools such as: control sheet, Pareto diagram, flowchart, Ishikawa diagram, 5Why analysis, different variations of brainstorming, expert group method, Action plan.

Includes content support for Problem Solving teams. Substantive supervision and assistance in the selection and implementation of further, more advanced Problem Solving tools.

RESULTS

• Ability to use quality tools efficiently for different types of problems.
• Self-efficacy of the team in properly assessing the problem and identifying root causes and eliminating them.
• Self-assembly of subsequent Problem Solving teams.

Benefits

• Solving company problems based on practical skills in applying the PDCA cycle and its supporting tools.
• Cost reduction through team-based solution of particularly relevant and complex enterprise problems.
• Visible effects in the form of implemented improvement projects are the freeing up of valuable management time by reducing involvement in operational work.

For whom

Employees at all organisational levels of companies interested in implementing the PDCA standardised approach to problem solving, regardless of the specific nature of the company (institution) and the characteristics of their position.

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