Training is a process. It consist of: the training provider, training materials and infrastructure, coach/trainer and his theoretical and practical knowledge. Trainer predisposition to teaching others and of course customers with their expectations and involvement. Costs, but maybe better called them investments. Effect of the training. Measurable and not measurable profits like new and deeper knowledge about the issue, exchange of experience, nice spent time. How much can good training affect the real business of a company?
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